Privacy Policy

Last updated: 11 November 2026

 

This policy explains how The Windmill Care Home Ltd collects and uses personal information through this website, and the choices and rights you have. If you, or someone you care for, lives with us, or if you work for us, we'll give you separate information about how we look after care records and staff records.

 

1. Who we are

The Windmill Care Home Ltd is the controller of the personal information described in this policy. We are a company registered in England and Wales (company number 14199654). Our registered office is The Windmill Care Home, Main Road, Rollesby, Great Yarmouth, Norfolk NR29 5ER.

You can contact us about this policy or your information by phone on 01493 740301, or by post at the address above, marked "Data protection".

 

2. Information we collect

When you book a visit or send us a message through the website, we collect your first name, last name, email address and whatever you write in your message.

Your message may include information about your own or a relative's health or care needs. This is special category information, which the law protects more strongly. Please only tell us what you need to at this stage. We'll talk through care needs properly by phone or in person.

If you write to us about someone else, for example a parent you're looking for a care home for, please make sure they know you're contacting us, or that you're entitled to act for them, for example as their attorney.

When you phone us, we may note your name, contact details and what you'd like to discuss.

When you use the website, our website platform, Wix, collects technical information such as your IP address, browser and device type, and the pages you visit. Some of this is needed to run the site securely. The rest is only collected if you accept cookies (see section 8).

 

3. How we use it and our lawful bases

• To reply to your enquiry and arrange visits. Our lawful basis is our legitimate interest in responding to people who contact us, or taking steps you've asked for before any agreement about care.

• To understand whether we can meet someone's care needs, where you choose to tell us about them. Our lawful basis is the provision of health or social care (UK GDPR Article 9(2)(h) and the Data Protection Act 2018). Where that doesn't apply, we rely on your explicit consent, which you can withdraw at any time.

• To keep the website working and secure. Our lawful basis is our legitimate interests.

• To understand how visitors use the website (Wix Analytics) and to show our Google map. Our lawful basis is your consent, given through our cookie banner.

• To meet our legal and regulatory obligations, for example to the Care Quality Commission. Our lawful basis is legal obligation.

We don't sell your information, and we don't use it to send you marketing unless you ask us to.

 

4. Who we share it with

• Wix.com, which hosts this website and stores form messages for us. Wix may process information outside the UK, including in the United States and Israel. Where it does, the transfer is protected by UK adequacy regulations (including the UK-US data bridge) or by the UK International Data Transfer Agreement or Addendum.

• Google, which provides the map on our website, but only if you accept cookies. Google's own privacy policy covers its use of that information.

• If you go on to arrange care with us, and with your agreement or where the law allows, the health and social care organisations involved in that care, such as GPs, the NHS and Norfolk County Council or another funding authority. We'll explain this in more detail before any care starts.

• Regulators, professional advisers, insurers or the police, where the law requires or allows it.

If you follow our links to Facebook or TikTok, those platforms' own privacy policies apply.

 

5. How long we keep it

We keep enquiry and visit-booking messages for up to 12 months after our last contact with you. If an enquiry becomes part of someone's care record, we keep it for as long as the law requires us to keep care records. Website analytics information is kept in line with Wix's retention periods.

 

6. Keeping it safe

Only staff who need to see website enquiries can access them. Wix protects the website with encryption (HTTPS) and other security measures. No website can be completely secure, so please don't send detailed medical information through the website form.

 

7. Your rights

You have the right to:

• ask for a copy of your information

• ask us to correct anything inaccurate or incomplete

• ask us to delete your information

• ask us to restrict how we use it, or object to our use of it

• ask for information you gave us to be passed to another organisation in a usable format

• withdraw your consent at any time, without affecting anything we did before you withdrew it

To use any of these rights, contact us using the details in section 1. We'll respond within one month, and there's usually no charge. We may need to confirm your identity first. If you're acting for someone else, we may ask for proof that you can, such as a lasting power of attorney.

 

8. Cookies

Cookies are small files stored on your device. We use:

• Essential cookies, which keep the website secure and working and remember your cookie choice. These don't need your consent.

• Analytics cookies (Wix Analytics), which help us see how visitors use the site. We only use these if you accept.

• Google Maps cookies, which Google sets when our map loads. The map only loads if you accept; until then, you'll see a link to open our location in Google Maps instead.

You can change your choice at any time using the Cookie settings link at the bottom of any page, or by clearing cookies in your browser.

 

9. Complaints

If you're unhappy with how we've handled your information, please tell us first using the details in section 1. We'll acknowledge your complaint within 30 days and let you know the outcome without undue delay.

You can also complain to the Information Commissioner's Office (ICO) at ico.org.uk/make-a-complaint or by calling 0303 123 1113.

 

10. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.